We are all spinning our wheels, trying to use formulas to predict troublespots, when we should be asking basic questions that we do in everyday life. An example is a dad or mom with his/her child. Do we write scripts, or use software to tell us if our kids need help in a given area, or do we talk to them? I realize that a DBA cannot talk to 15,000 different user’s of a system on a daily basis, but it would benefit them (and their users) to ask key users questions about how they use the system. Don’t just look for latch free wait events. Ask the users what they are trying to accomplish. Problems are much easier to solve when we understand the environment in which they have been created...